Why we don't order from Verizon

 We are routing you to a chat representative. Thank you for contacting Verizon. Your average wait time is 26 seconds. You are now chatting with 'Dennis'

you: Hello, Dennis

Dennis: Hello.  Thank you for visiting our Verizon chat service. How can I help you set up your new service and save with a Verizon bundle?

you: Well I have two questions...

Dennis: Sure

you: 1. If I don't want a modem, can I get a credit towards the order on my service?

you: and 2. Why in the world would I pay an "activation fee?"

Dennis: I understand that however, it's not possible to give credit.

you: You turning the service on is not something I should have to pay for.

Dennis: There is just one time fee for shipping and activation for all new orders.

Dennis: Could you be more specific?

you: So I have to pay you to place an order?

Dennis: Yes, that's right

Dennis: You won't be charged anything today for placing your order online. Your billing will start from the day your services are activated.

you: Ok, that part I understand.

you: But "activation" is not something that I should be charged for.

you: You turning the service on is part of the process.

Dennis: It's one time charge that you will get self installation kit via UPS.

you: It's not something I would pay "extra" for, especially because I am not requesting any hardware!

you: I don't need an installation kit.

you: The "modem" is actually nothing more than a gateway to the verizon network.

Dennis: You require a self installation kit

you: No. I don't.

Dennis: After you place your order for Verizon High Speed Internet, we will send you a three-step High Speed Internet self-install kit, which includes a CD-Rom, filters, and any additional equipment you ordered, such as a modem.

you: That's what I'm saying.

you: I don't need any of that.

you: And I don't feel that I should have to pay for stuff I'm not asking for.

you: And VZ activation is part of doing business.

you: Its part of the process.

you: Despite the fact that I am not a VZ customer, I can still hook up a phone for 911.

Dennis: You will get installation CD with the self installation along with the guide and filters.

you: So the service to the house is already "activated.

Dennis: So, you require it.

you: Really>? I require it.

Dennis: Yes, that's right

you: Well that's funny because I already have "filters" and I already have a Westell 6100.

you: and that cd is never going into my computer.

you: I have my own DDWRT based routers, and Cisco Catalyst switches.

you: So Im pretty comfortable with networking and how it works.

you: Besides the fact that I do this for a living.

you: So, all I really need is for VZ to say... Hey, you're right. You don't need that stuff and we won't charge you for it.

you: You already have the hardware, and if you know what you're doing, go for it.

Dennis: You require to pay one time charge for shipping and activation becasue it includes easy to read guide, filters and  Installation CD.

you: And I don't need ANY of those things.

you: Really, sir.

you: I'm trying to save some time and trouble.

Dennis: In that case, you may call our Verizon local business office to get more information on same.

you: Because one thing I DO need is a static IP address, and you don't even offer that.

you: And it takes... a week? to activate service.

you: Is that correct?

Dennis: Yes, we do offer only Dynamic IP with residential.

Dennis: It generally takes 3 to 4 business days,

you: So I have to register with DynDNS.

Dennis: You won't have to register anything however, you simply require to place the order online now.

you: Which is just another hassle.

you: I can't place my order because I refuse to pay your costs for doing business.

Dennis: Alright! Is there anything else I can help you with?

you: No, thanks... Have a great day, sir.

Dennis: It was my pleasure to assist you today. If you have any additional questions, please do not hesitate to contact us again. Thank you for choosing Verizon. Have a nice day.

  Your chat session has been terminated by the Verizon chat representative.